Butterfly Marketing Limited jobs circular 2017

Butterfly Marketing Limited Officer, Customer Service jobs circular 2017 will be published today this website.

Job Title:-Officer, Customer Service

Job Context
    To provide proper customer service
Job Description / Responsibility
  • Customer Communication:
  • As per notification contact customer.
  • Customer Complaint Management.
  • Register Customer complaint in SAP system.
  • Check applicable warranty condition for both product and component
  • Inform customer on warranty terms and conditions.
  • Inform customer on out of warranty service details and applicable charges.
  • Provide information on any promotional offer applicable for Service Department.
  • When inquired, inform or update customer on current service or spare parts status as required.
  • Service Task :
  • As per customer information, select technician/team who will perform the job based on location, service capacity, and other applicable resources.
  • Send Customer, information about technician assigned for the job.
  • Escalate notification information to higher level, if delayed after estimated time.
  • Training and Development:
  • In discussion with supervisor plan for self-development
  • Develop process, to assist Service department in relation with SVC Helpline and identification of opportunity for improvement.
  • Perform tasks assigned by management
Job Nature

Full-time

Educational Requirements
    Minimum Graduation form any reputed institution
Experience Requirements
  • At least 1 year(s)
  • The applicants should have experience in the following business area(s):
    Call Center, Electronic Equipment/Home Appliances
Job Requirements
  • 1 to 3 Years (Customer Communication and Complaint Management)
  • Computer literacy along with Microsoft office.
Job Location

Dhaka

Salary Range
    Negotiable
Other Benefits
  • Two festival bonuses
  • Yearly Salary increment
  • Provident fund and Gratuity
  • Group life and hospital insurance coverage
  • Performance evaluation based career path

 

Apply instruction

Application Deadline : May 26, 2017

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